FAQ
Share
Here are the most common questions from our customers. If you have other questions, please feel free to contact our customer service team via email.
Q1: How can I confirm my order after payment?
After you complete the payment successfully, you will receive an official order confirmation email from MIRKYN, including order number, product details, shipping address and estimated delivery time. You can also check your order status in your website account.
Q2: What should I do if I need to modify my order or shipping address?
You can contact our customer service via email within 24 hours after placing the order to apply for order information modification. Once the order is shipped, no modification of address and product information is supported.
Q3: Why is there a slight color difference in the product?
All our product pictures are taken in kind. Slight color difference may be caused by different mobile phone/device display resolution and shooting light, which is a normal phenomenon and does not affect the use and quality of the product.
Q4: How long can I receive my order?
US domestic orders are delivered in 3–7 business days after shipment; international orders are delivered in 7–15 business days. The specific time is subject to the actual logistics situation.
Q5: Do you support free shipping?
We will launch free shipping and other preferential activities from time to time. You can pay attention to the latest activity rules on our official website homepage.
Q6: How long does the refund take to arrive?
After we receive and inspect your returned goods, the refund will be initiated within 1–3 business days, and the funds will arrive in 5–10 business days, subject to the processing rules of your payment institution.
Q7: Can I exchange the size or color of the product?
Yes. We support size and color exchange within 30 days after receipt. The products must be kept in original unused condition. You can submit an exchange application via email, and we will guide you to complete the exchange process.
Q8: Is my personal payment information safe on your website?
Our website adopts industry-standard encryption protection technology, and all payment processes are completed through secure official channels. We will never store or disclose your private payment information, so you can shop safely.
Q9: How to track my order logistics?
After the order is shipped, we will send the exclusive logistics tracking number and tracking link to your reserved email, and you can check the real-time transportation status at any time.
Q10: What if my package is lost or damaged during transportation?
If the package is lost, severely damaged or missing items during transportation, please contact us via email in time and provide relevant proof. We will verify the situation as soon as possible and provide you with refund, re-delivery or compensation solutions.